Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping takes 5-7 business days. Expedited options are available at checkout.

Do you ship internationally?
At this time, we ship within the United States. Stay tuned as we expand!

How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Please contact us at hello@luxepawsbyklc.com to initiate a return.

Can I exchange an item?
Yes! We are happy to help with exchanges. Please reach out to us within 14 days of receiving your order.

Products

Are your products safe for pets?
Absolutely. All Luxe Paws products are carefully selected with your pet's safety and comfort in mind.

How do I find the right size for my pet?
Each product listing includes a sizing guide. If you need additional help, feel free to contact us and we will be happy to assist.

Canine Club & Loyalty

What is the Luxe Paws Canine Club?
The Canine Club is our exclusive membership community for Luxe Paws customers. Sign up for our newsletter to get early access to promotions, member deals, and our upcoming pet birthday program!

Still have questions?
We would love to hear from you! Reach out at hello@luxepawsbyklc.com and we will get back to you within 1-2 business days. 🐾